Refund Policy

We have a return policy that we take back only closed package items since, and we refund them within 7 days. After that, anything is opened, we can’t. The return policy is a rule of thumb that one can use to determine whether the product or service they are purchasing is truly worth the money they are paying for it. It is typically used when purchasing products or services online, where there are no guarantees on how long the product will be available and if it will work properly.

However, the policy can also be used when purchasing goods from retail stores, such as department stores, clothing stores, and grocery stores.

We don’t compromise on our quality and service for our vapes customers. We ensure that we sell quality products and offer good customer service.

If you have any questions about this policy, you can reach us here at

We will usually process a refund within 3 business days. However, if it takes more than 3 business days, we will refund you within a maximum of 7 business days from the date we received the returned item. We do this so that we can process the refund quickly. We know that you might not like what you ordered, but we hope we can resolve the issue. Please call our support team on whatsapp 00971556205308 (from Monday to Saturday, 10.00 am to 12 pm.

Replacement Policy

If you are having problems with the product after you have opened the package and started using the product, please get in touch with us immediately. Please note that it takes 1 or 2 days to collect the faulty items and send the replacement.

If the product has stopped working, like tank devices or pod system devices not disposable, within 30 days of its purchase, we will replace the product free of charge, and you have to provide us a purchase proof. However, we can’t replace the product if the product has been used or damaged through misuse. In that case, you will need to pay for the product replacement. Please note that the reserve will be made within 3 working days of receiving the product back. If you buy a vape product that is more than a month old, then Vapes eShop Dubai is not responsible for the Refund, Replacement.In addition, some conditions need to be fulfilled before you can request a refund or replacement.